Effective Date: March 29, 2026

 

ProActive Health Care Team (“we,” “our,” or “us”) is committed to protecting your privacy and ensuring transparency in how we collect, use, and safeguard your personal information, including through SMS communications.

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1. Information We Collect

 

We may collect personal information including:

 

• Name

• Phone number

• Email address

• Appointment details or service inquiries

• Any information you voluntarily provide through our website, forms, or communications

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2. How We Use Your Information

 

We use your information to:

 

• Schedule and manage appointments

• Respond to inquiries

• Provide healthcare-related services

• Send important updates related to your care

• Send promotional or marketing messages (only with your consent)

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3. SMS Messaging (A2P Compliance)

 

By providing your phone number and opting in, you agree to receive SMS messages from ProActive Health Care Team. These may include:

 

• Appointment reminders

• Follow-ups and care-related communication

• Promotions, special offers, or clinic updates

 

Message frequency may vary.

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4. Consent & Opt-In

 

You consent to receive SMS messages by:

 

• Submitting a form on our website

• Opting in through our booking system

• Providing verbal or written consent

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5. Opt-Out Instructions

 

You can opt out of SMS communications at any time by:

 

• Replying STOP to any message

• Contacting us directly

 

After opting out, you will no longer receive SMS messages unless you opt in again.

 

6. Message & Data Rates

 

Standard message and data rates may apply depending on your mobile carrier and plan.

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7. Data Sharing & Third Parties

 

We do not sell, rent, or share your personal information with third parties for marketing purposes.

 

We may share your information only with trusted service providers (such as SMS platforms like Skynet) strictly for:

 

• Communication delivery

• System operations

 

These providers are required to protect your information.

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8. Data Security

 

We take reasonable administrative, technical, and physical measures to protect your personal information from unauthorized access, disclosure, or misuse.

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9. Healthcare Privacy

 

As a healthcare provider, we take patient confidentiality seriously. Any medical-related information is handled with strict privacy standards and only used for care and communication purposes.

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10. Your Rights

 

You are entitled to:

 

• Access your personal data

• Request corrections

• Withdraw consent for communications

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11. Contact Information

 

If you have questions about this Privacy Policy or your data, please contact:

 

ProActive Health Care Team

📍 1801 Lawrence Ave. East, Scarborough, ON

📞 289-597-8999

📧 info@proactivehealthcareteam.com

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12. Updates to This Policy

 

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated effective date.