Introduction

Proactive Healthcare Team is committed to protecting your privacy and safeguarding your personal and health information.

 

This Privacy Policy explains how we collect, use, and safeguard your information when you opt into our SMS program. By enrolling, you agree to these terms, which comply with the 2026 Telephone Consumer Protection Act (TCPA), Campaign Registry requirements, and CTIA Best Practices.

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1. Information We Collect

• Name

• Email address

• Appointment details and service inquiries

• Any information voluntarily provided through forms, bookings, or communications

 

   For SMS communication, we may also collect:

• Phone number: The mobile number you provide to receive SMS messages.

• Message Interaction Data: Delivery and engagement metrics (e.g., delivery
  status, response keywords).

• Consent Records: Timestamps and methods of opt-in (web form, keyword, electronically).

 

2. How We Use Your Information

• Schedule and manage appointments

• Respond to patient inquiries.

• Send SMS messages (notifications, updates, and reminders) per your opt-in preferences.

• Send promotions or marketing messages (only with your consent)

• Demonstrate regulatory compliance (TCPA 2025, Campaign Registry).

• Improve messaging and measure engagement.

 

3. SMS Messaging (A2P Compliance)

   By providing your phone number and opting in, you consent to receive SMS messages from Proactive Healthcare Team.

   These messages may include:

• Appointment reminders

• Follow-ups related to your care

• Clinic updates and notifications

 

A2P Requirements:

• Consent is express, voluntary, and informed.

• One-to-One Consent Requirement Under the January 2024 FCC ruling, opt-in consent applies solely to Proactive Healthcare Team. We do not share your consent with third parties or affiliates unless you expressly agree.

• You may withdraw consent at any time.

 

Message Frequency & Data Rates:

• Message frequency varies depending on your interaction with the clinic

• You will receive no more than 3–5 messages per interaction, unless required for urgent notifications.

• Standard message and data rates may apply based on your mobile carrier

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4. Healthcare Privacy (PHIPA Compliance)

   As a healthcare provider, we are committed to maintaining patient confidentiality:

   • SMS messages will not include sensitive medical or diagnostic information
   • SMS is used for administrative and general communication only
   • Medical concerns are handled through secure clinical channels
   • Patients should contact the clinic directly for health-related inquiries

 

5. Your Rights

   • Opt out of SMS communications at any time by replying STOP

   • Request assistance by replying HELP

   • Access or request corrections to your personal information

   • Withdraw consent at any time (without affecting your access to care)

 

6. Opt-Out & HELP Instructions

  • Text “STOP” to unsubscribe immediately

  • Text “HELP” for assistance

  Or contact us:

  • Email: info@proactivehealthcareteam.com

  • Phone: (416) 519-0104

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7. Data Sharing & Disclosure

  • We will never sell your data.

  • We may share data with service providers (e.g., carriers) with strict confidentiality regarding SMS delivery.

  • National Do Not Call Registry (DNC) protections apply to SMS; we honor existing DNC registrations unless you expressly opt in.

 

8. Security of Your Information

• Reasonable measures are in place to protect your data, though no system is infallible.

 

9. Record-Keeping & Proof of Consent

• We retain all opt-in and opt-out records, including timestamps and consent methods, to comply with TCPA 2026 and Campaign Registry guidelines.

 

10. Changes to This Policy

• We may update this Policy as laws evolve. Material changes will be communicated via SMS or on our website. Continued use after updates constitutes acceptance.

 

11. Contact Us

    If you have any questions about this Privacy Policy or wish to update your SMS preferences, you can contact us at:

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• Email: info@proactivehealthcareteam.com

• Phone: (416) 519-0104

• Address: 1801 Lawrence Avenue East, Unit 7, Scarborough, ON, M1R 2X9

 

Key 2026 Compliance Elements:

 

         • One-to-One Consent: Consumers are only giving consent to receive messages from the specific business they opt in for, not                    from multiple parties or third parties. 

         • Clear Disclosures: The policy includes clear language about the nature of the messages, frequency, potential charges, and opt-                  out mechanisms

         • Do Not Call Protections: The policy reflects the latest FCC guidance that DNC protections apply to SMS, making it clear that                        businesses must adhere to DNC regulations

         • Data Sharing and Record-Keeping: Emphasizes the importance of maintaining proof of consent and clear guidelines on how                   data is shared for operational purposes.

 

We may update this Privacy Policy from time to time. Updates will be posted on this page with a revised effective date. Continued use of our SMS program indicates acceptance of any changes.