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ProActive Health Care Team Privacy Policy for SMS Messaging

Effective Date: April 11, 2026

Links:

• Terms and  Conditions: www.proactivehealthcareteam.com/SMS Terms  

• Privacy  Policy:  www.proactivehealthcareteam.com/Privacy Policy  

• National Do Not Call Registry: https://www.donotcall.gov/

Introduction

ProActive Health Care Team is committed to protecting your privacy and safeguarding your personal and health information.

 

This Privacy Policy explains how we collect, use, and safeguard your information when you opt into our SMS program. By enrolling, you agree to these terms, which comply with the 2025 Telephone Consumer Protection Act (TCPA), Campaign Registry requirements, and CTIA Best Practices.

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1. Information We Collect

  • Name

  • Phone number

  • Email address

  • Appointment details and service inquiries

  • Any information voluntarily provided through forms, bookings, or communications

 

   For SMS communication, we may also collect:

  • Message interaction data (delivery status, timestamps, STOP/HELP responses)

  • Consent records (date, time, and method of opt-in)

 

2. How We Use Your Information

  • Schedule and manage appointments

  • Respond to patient inquiries.

  • Send SMS messages (notifications, updates, and reminders) per your opt-in preferences.

  • Send promotions or marketing messages (only with your consent)

  • Demonstrate regulatory compliance (TCPA 2025, Campaign Registry).

  • Improve messaging and measure engagement.

 

3. SMS Messaging (A2P Compliance)

By providing your phone number and opting in, you consent to receive SMS messages from ProActive Health Care Team.

These messages may include:

  • Appointment reminders

  • Follow-ups related to your care

  • Clinic updates and notifications

 

A2P Requirements:

  • Consent is express, voluntary, and informed.

  • Under the January 2024 FCC ruling, opt-in consent applies solely to ProActive Health Care Team. We do not share your consent with third parties or affiliates unless you expressly agree.

  • You may withdraw consent at any time.

 

Message Frequency & Data Rates:

  • Message frequency varies depending on your interaction with the clinic

  • You will receive no more than 3–5 messages per interaction, unless required for urgent notifications.

  • Standard message and data rates may apply based on your mobile carrier

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4. Healthcare Privacy (PHIPA Compliance)

 As a healthcare provider, we are committed to maintaining patient confidentiality:

   • SMS messages will not include sensitive medical or diagnostic information
   • SMS is used for administrative and general communication only
   • Medical concerns are handled through secure clinical channels
   • Patients should contact the clinic directly for health-related inquiries

 

5. Your Rights

   • Opt out of SMS communications at any time by replying STOP

   • Request assistance by replying HELP

   • Access or request corrections to your personal information

   • Withdraw consent at any time (without affecting your access to care)

 

6. Opt-Out & HELP Instructions

  • Text “STOP” to unsubscribe immediately

  • Text “HELP” for assistance

Or contact us:

  • Email: info@proactivehealthcareteam.com

  • Phone: (289) 597-8999

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7. Data Sharing & Disclosure

  • We will never sell your data.

  • We may share data with service providers (e.g., carriers) with strict confidentiality regarding SMS delivery.

  • National Do Not Call Registry (DNC) protections apply to SMS; we honor existing DNC registrations unless you expressly opt in.

 

8. Security of Your Information

  • Reasonable measures are in place to protect your data, though no system is infallible.

 

9. Record-Keeping & Proof of Consent

  • We retain all opt-in and opt-out records, including timestamps and consent methods, to comply with TCPA 2026 and Campaign Registry guidelines.

 

10. Changes to This Policy

  • We may update this Policy as laws evolve. Material changes will be communicated via SMS or on our website. Continued use after updates constitutes acceptance.

 

11. Contact Us

   If you have any questions about this Privacy Policy or wish to update your SMS preferences, you can contact us at:

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Key 2026 Compliance Elements:

 

         • One-to-One Consent: Consumers are only giving consent to receive messages from the specific business they opt in for, not                    from multiple parties or third parties.

         • Clear Disclosures: The policy includes clear language about the nature of the messages, frequency, potential charges, and opt-                  out mechanisms

         • Do Not Call Protections: The policy reflects the latest FCC guidance that DNC protections apply to SMS, making it clear that                        businesses must adhere to DNC regulations

         • Data Sharing and Record-Keeping: Emphasizes the importance of maintaining proof of consent and clear guidelines on how                   data is shared for operational purposes.

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ProActive Health Care Team SMS Terms and Conditions

Effective Date: April 11, 2026

 

Introduction

 

By joining our SMS program provided by ProActive Health Care Team Clinic you agree to receive recurring text messages (notifications, updates, and reminders) on the number you provide, under these Terms that adhere to TCPA (2026) and CTIA Best Practices.

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1. Opt-In Consent

 In accordance with the 2026 TCPA guidelines, your participation in our SMS service requires explicit one-to-one consent. This means that by opting in, you consent to receive messages from Add Your Business Name only. Consent cannot be shared with other companies or third-party entities without your direct approval.

 

To join our SMS program, you may opt in through the following methods, in compliance with the 2026 CTIA Guidelines:

 

   ● Web Form: Provide consent by checking a clearly labeled checkbox explicitly stating SMS program enrollment during the opt-in process.

   ● In-Person Paper Form: Sign or complete a paper intake form that includes a dedicated section with clear language outlining SMS consent.

 

2. Message Frequency

You will receive no more than 3-5, unless for urgent notifications. Standard carrier rates apply.

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3. Opt-Out Process

Reply “STOP” any time to end messages; “HELP” to receive support instructions; or contact Add Your Support Email / Add Your Support Phone Number.

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4. Terms of Consent

Your consent is voluntary and not a condition of purchase. You may receive informational messages as described at opt-in.

 

5. Privacy Policy

Your mobile number and interaction data are governed by our Privacy Policy: Add Your SMS Privacy Policy https://www.proactivehealthcareteam.com Data is used solely for SMS delivery purposes.

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6. Message & Data Rates

Standard rates may apply per your carrier plan. ProActive Health Care Team is not liable for carrier charges.

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7. Record-Keeping & Compliance

We maintain detailed logs of opt-ins/opt-outs (dates, times, methods) to satisfy TCPA 2026 proof-of-consent requirements.

 

8. Changes to Terms

We reserve the right to update these Terms. Significant changes will be sent via SMS or posted online. Continued participation implies acceptance.

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9. Disclaimers & Liability

Message delivery depends on carrier networks; we cannot guarantee uninterrupted service or delivery times.

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Contact Information

Email: info@proactivehealthcareteam.com

Phone: (289) 597-8999

Address: 3003 Danforth Avenue, Unit 5, East York, Ontario

 

We may update this Privacy Policy from time to time. Updates will be posted on this page with a revised effective date. Continued use of our SMS program indicates acceptance of any changes.

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